Spa Protocol

  • To guarantee a relaxing visit for all of Jade Serenity Spa guests, we ask that you please mute pagers and cell phones during your visit with us.
  • Reservations: To reserve two or more spa services valued at $90 or more, we require a credit card, gift card, or gift certificate number.  A full refund will be credited if the appointment is cancelled 24 hours or in advance of the scheduled time.  If you cancel less than 24 hours before the appointment, one half of the cost of services will be credited.  If you are a “no show” to your appointment without prior notification, no refund shall be credited without approval by the manager and owner.
  • Check in: We suggest that you arrive 10 minutes before your appointment. If you are a first time client, a profile will be completed prior to your service.
  • Children: Children receiving services are always welcome. However, if it is necessary for you to bring your small child while you receive your spa treatments, please bring another adult to supervise for safety reasons and for the benefit of you and other spa clients.
  • Gratuities: Gratuities are appropriate for exceptional services. The average gratuity for a spa service is 15% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction.
  • All major credit cards welcome
  • (Special discounts can not be combined)
  • Gift cards and gift certificates can not be redeemed for cash